Question 1

How long does an order take?

Accepted Answer

Catalog pieces leave in 1 to 2 days and arrive in 3 to 5 business days. Custom work depends on the size — we give you the date with the quote.

Question 2

Can I pick up in Fall River?

Accepted Answer

Yes. Choose pickup at checkout and we agree on a time. We also ship anywhere in the country.

Question 3

What materials do you use?

Accepted Answer

Recycled PLA for decorative pieces, PETG when a piece sees sun or moisture, resin for fine detail, and flexible TPU for specific cases.

Question 4

Do I need to have a 3D file?

Accepted Answer

No. A photo, a hand sketch or a description is enough to start. If it is needed, we draw the model for you.

Question 5

Do you do quantities for businesses?

Accepted Answer

We do. From 20 units up the per-piece price drops — ask for a quote and we answer within 24 hours.

Question 6

What if the piece arrives broken?

Accepted Answer

We reprint it and ship it at no cost. Send us a photo by email.

Question 7

Are the colors exactly like the photos?

Accepted Answer

They are close. Filament varies slightly between batches, and every screen shows color its own way.

Question 8

Can I return a personalized piece?

Accepted Answer

Pieces carrying a name or custom text cannot be returned, unless they are faulty. We always confirm the text by email before printing.

Frequently asked questions